Safe Communication in Health Care Practice
Lead: Prof Jean Ker,
Clinical Lead, Clinical Skills Managed Educational Network/
University of Dundee
Status: Currently available
on-line through the NHS Shared
Learning Website
Review date: Last review January
2011, next review due January 2013
This pack outlines the evidence-base for the use of a number of communication skills techniques which can be used in a healthcare setting to share information about the status of a patient or to handover information about patients between healthcare professionals as part of a patient's journey. The interactive pack also outlines safe ways of communicating with patients using evidence-based tools. This is in response to the increasing evidence of poor or inadequate communication as a major cause of adverse events in healthcare practice.
The pack will be of help to any healthcare practitioner currently working in the NHS in either primary or secondary care contexts and is mapped to the KSF framework for accreditation.
Core unit:
Safety & Communication in Health Care Practice
Optional units:
Safe Communication with Patients
Safe Communication with Colleagues
Communication Issues Realted to Safety Within the Organisation
Safe Communication Practices Utilising Different Mediums
For further information please contact Andrea Baker at andrea.baker@nes.scot.nhs.uk
Contact Us
Educational Resource Developer:
Dr Andrea Baker
Email andrea.baker@nes.scot.nhs.uk
